Refund & Return Policy

1. Damaged or incorrect items

If an item arrives damaged, expired, or different from what you ordered, contact us within 24 hours of delivery with a photo of the item. We'll issue a replacement or full refund for that item — no questions asked.

2. Missing items

If your order arrives with an item missing, let us know right away and we'll refund that item's cost immediately.

3. Cancellations

Orders can be cancelled free of charge before they're marked 'Packing'. Once packing has started, cancellation may not be possible since the order is already being prepared.

If we cancel an order on our end (for example, due to stock unavailability), you'll receive a full refund automatically.

4. Refund timelines

Approved refunds are processed to your original payment method within 5–7 business days, depending on your bank or payment provider.

5. What isn't eligible

Perishable items (fresh produce, dairy) can only be refunded if reported within 24 hours of delivery with evidence of the issue.

Change-of-mind returns aren't accepted for opened or used packaged goods.

6. How to request a refund

Reach out via our Contact page, WhatsApp, or phone with your order number — our team typically responds within a few hours.